Open City Hall and the Resident Passport

Residents Deserve an Answer

I will introduce one basic service standard:

Every request should have an owner, a reference number, an expected response and a clear way to escalate an unresolved problem.

A Public Promise and Service Tracker

Residents will be able to see:

  • What was promised
  • What Council approved
  • Which department or government is responsible
  • The budget, if applicable
  • The target date
  • The current status
  • The reason for delay or change
  • The next public decision

The tracker will cover campaign commitments and major services, separating City action from advocacy to another government.

A Quarterly Mayor’s Report

Every three months, I will report on jobs, employer retention, commercial growth, taxes, spending, roads, transit, safety, housing, health advocacy, cleanliness, emergency readiness and projects at risk—including missed targets.

City Hall Watch

Residents will be able to learn when meetings occur, what major items are being decided, how to submit a question or delegation, how councillors voted, what decision was made and what happens next.

I will also hold rotating public meetings across Brampton so residents do not always have to travel to City Hall to be heard.

Open Contracts and Procurement

Public reporting should show a major contract’s purpose, value, competitive process, supplier, change orders, delivery status and local benefits where applicable.

Confidential information must be protected, but confidentiality should not be used as a blanket excuse to hide basic accountability.

Fair Performance at City Hall

Senior leadership and major programs need lawful, published expectations. Strong performers should be retained, employees trained and persistent failure or misconduct addressed through proper processes.

Accountability is not arbitrary firing. It is a fair system that protects good work and deals with ongoing failure.

The Brampton Resident Passport

The Brampton Resident Passport will be a printed and mobile civic guide—not legal identification or a travel document.

It will explain:

  •     City, Regional and provincial responsibilities
  •     Ward and elected representatives
  •     Recreation, libraries, parks and community programs
  •     Transit and service information
  •     Property taxes and how the bill is divided
  •     Rental housing and property standards
  •     How to report and escalate a problem
  •     Council meetings and public questions
  •     Local jobs, training and business support
  •     Volunteer and neighbourhood opportunities
  •     Emergency information

From Information to Participation

The Passport will invite residents to town halls, City Hall, clean-ups, volunteering, local businesses, tree care, emergency training and consultations. Optional stamps or digital acknowledgements will make civic involvement visible and enjoyable.

A Welcome for New Residents

New households will receive a clear introduction to services, by-laws, waste, recreation, transit, business support and public life.

Know what City Hall owes you. Know what your community needs from you.